Refund & Dispute Policy

Last updated: October 10, 2026

This policy applies to all purchases made from Unsalted Software LLC (“Unsalted Software,” “we,” “us”). Individual products may have additional terms on their own websites. Where those terms differ, the product’s terms apply.

Refunds

We review refund requests case by case. We want you to be happy with what you bought, and we’ll treat every request fairly. Examples of situations where we’ll usually issue a refund:

• You were charged more than once for the same purchase.
• You were charged in error or without your authorization.
• A technical problem on our end kept you from using what you paid for, and we couldn’t fix it in a reasonable time.

Approved refunds go back to your original payment method. Depending on your bank or card issuer, they can take 5-10 business days to appear.

How to request a refund

Email us at [enable JavaScript to see email] with the email address you used for the purchase, the date and amount of the charge, and the reason for your request. We aim to respond within 3 business days.

Disputes and chargebacks

If you see a charge you don’t recognize or think is wrong, please contact us before filing a dispute with your bank or card issuer. Most billing problems can be fixed faster by contacting us directly than through a dispute.

If a dispute is filed, we’ll respond to it through our payment processor and provide records of the transaction. Filing a dispute doesn’t affect your right to contact us at any time to resolve the problem directly.

Changes to this policy

We may update this policy from time to time. Changes take effect when they are posted on this page, and they don’t apply to purchases made before the change.

Contact

Questions about this policy? Email [enable JavaScript to see email].